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COVID-19 UPDATE
Unfortunately due to the current COVID-19 pandemic and in the interest of our patient's health we are closed until further notice and will only be providing an emergency service.

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COVID-19 Update

24th March 2020

28th May 2020 – Covid-19 update

Thank you for your patience during this difficult time. As I’m sure you’re aware, at the start of the Covid-19 outbreak dentists were told to stop seeing patients face to face and not to carry out routine dental procedures. There have been regional hubs set up that we can refer urgent cases to, however they are very limited on what treatment they can provide. This situation is less than ideal for patients and has also been very difficult for myself and the other clinicians at Green Square Dental as we have been unable to provide the high level of care we would like to.

It has been announced on the news today that dental practices can reopen from the 8th June. Although this is a big move forwards from our current position this is not without complications and issues. Unfortunately, the government and chief dental officer failed to see the importance of letting the dental profession know about the release of this information and the timing of any plans before informing the general public by means of a press release to the media. They have also failed to outline the extent of treatment that will be able to be provided initially and the requirements we will be expected to fulfil to achieve this.

The situation with personal protective equipment (PPE) in the UK means that it is extremely difficult to obtain certain items which are a requirement for a large number of procedures. With the short notice, it means that in the vast majority of dental practices will not be in a position to open on the 8th June or that they will only be able to provide limited procedures. At this stage it’s not possible to give you a date that Green Square Dental will be able to open however we will let you know as soon as possible, once more information is available.

When we are in a position to open, we will have to manage any risk to patients and staff, and comply with government regulations, therefore some aspects of your visit to see us will need to change. However, for the first few weeks it’s likely that we will only be able to manage and treat any patients that have had an emergency during the Covid-19 period and this may be with a limited range of treatments.

There will be further information available as to how visits will be managed however the overall time between appointments will need to be increased and therefore the number of appointments we’ll be able to provide will be reduced. Please bear with us during this difficult time and we will endeavour to provide more information as it becomes apparent.

Please continue to stay safe and hopefully we can get back to looking after your dental heath as soon as possible.

Kind Regards,

Duncan

 

27th March – Covid-19 Update (Temporary Closure)

This week all dental practices in the UK received a message from the Chief Dental Officer instructing dental surgeries to all close temporarily in order to further slow the spread of the Coronavirus.

We will now only be able to deal with the most Urgent of Emergencies by using telephone and video calling to triage them before being able to refer them to appropriate treatment centres being set up in the local area.

THIS AFFECTS ALL DENTAL PRACTICES.

We are therefore taking calls from our registered patients for advice during this period. If you are a registered patient and need advice please call the practice for further information and a mobile number that will divert to the duty dentist. We have been inundated with calls from patients of other practices and have to unfortunately restrict our service to our plan and registered patients. We are also very concerned that our plan and registered patients continue to keep themselves safe and by offering this service we will hopefully be able to ensure they do not need the services of the overloaded NHS 111. We are obviously concerned that some patients therefore have nowhere to obtain advice and assistance, but we are confident that our service is more than up to coping with the demand.

We only expect this situation to last for a short time whilst the peak of the infection risk is occurring.

As a practice, we are still really concerned for our loyal patients, and hope that any of the problems you might have to now put on hold will be able to be dealt with very swiftly after this period of closure. To do this, we will be ensuring that we honour your continued membership of the practice and your loyalty to us in this short hiatus by prioritising any treatment that may have been delayed in this difficult period.

If you have unfortunately been made redundant at this time, please contact Practice Plan on 01691 684120 in order to discuss whether they can provide any assistance to keep your plan running to ensure you continue to be able to access our service at this challenging time.

We are expecting to be able to resume a normal service very swiftly after this lockdown, as our team are constantly planning and refining how this will be implemented. I’m sure you appreciate this is not easy for them given that our situation is constantly changing almost on an hourly basis.

My team have continued to amaze and astound me with their continued support for all of our patients, and to ensure the impact of this situation is being minimised as much as possible so we can all get back to looking after you.

Please stay safe,
Duncan

 

 

24th March – COVID-19 Update: Temporary Closure

To our patients and friends of Green Square Dental and Implant Centre.

Our team have been working tirelessly to keep Green Square Dental a clean and safe environment for you, however, given the unprecedented situation in the UK regarding the rapidly spreading COVID-19 virus, we feel we must act in the best interests of our patients and staff.

With this in mind, it is with very heavy hearts that we have taken the decision to temporarily close the practice and only provide an emergency service.

This is a rapidly changing situation and at this stage, we will be closing for the foreseeable future. We will, however, be re-assessing our position regularly and of course, we will endeavor to keep you updated with the latest information on our website and via our Facebook page.

For patients that have appointments booked in the near future, we will contact you directly to rearrange your appointment. 

Looking after the health of our patients is our absolute priority. If you are a practice member we will rearrange any maintenance appointments as soon as possible.

If you have urgent pain or swelling during this period of closure, please call the practice for further details and you will be able to speak to one of our dentists.

As a team, we are doing everything we possibly can to remain fit, well and able to work so that we can continue our usual high standard of dental care for you when we return. 

Thank you for your support, stay safe and look after your loved ones.

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