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COVID-19 UPDATE
We are now open, however, are operating with strict procedures in place to protect the safety of our patients and staff.

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COVID-19 Update

24th March 2020

12th June – A New Patient Journey

This information is for any patients attending the practice to explain what to expect following the recent changes we have had to make due to Covid-19.

Initial contact

  • To start with we will be operating a locked door policy, therefore please phone us to discuss any appointments or issues you may be experiencing.
  • We may arrange a telephone or video call with one of our team to discuss your situation before your visit to the practice.

Before attending the practice

  • We will carry out a pre-attendance assessment 1-2 days before your appointment using a link to your medical questionnaire. If this is not completed we will be unable to see you at the practice.
  • Green Square Dental will be operating a payment-in-advance policy for all Dental exams and treatment. Advance payment will be requested when your appointment is confirmed. This reduces the requirement for unnecessary contact or use of card terminals at reception.
  • To reduce contact and cross infection, the toilet facilities will be for emergency use only and we would kindly ask that you consider this situation before leaving your home.
  • When travelling to the practice, we would recommend that you limit your close contact with other members of the public as far as possible. If you are able to drive this would be ideal.

Arriving at the practice

  • When you attend the practice please arrive on time (not too early or late), wait in the car if possible, and call the practice to let them know you have arrived. Please wait in the car until invited in.
  • We regret that during this interim period, we will not be providing our normal tea and coffee services in the interests of reducing all opportunities for cross infection to a minimum and the waiting area will be closed.
  • If possible please leave all belongings and coats in the car.
  • When ready we will welcome you into the practice, ask you to use the hand sanitiser provided and digitally take your temperature. If your temperature is above 37.8°C, you would not be permitted to enter the practice and will be asked to return home and self-isolate as per current government guidelines.
  • If you are well, we would ask you to do the following before being escorted to the surgery:
  • Thoroughly wash your hands for 30 seconds with the antiseptic hand wash provided / or use sanitizer
  • Put on a pair of gloves and a surgical mask to reduce any potential aerosol or contact transmission
  • If you do have any belongings with you we will ask you to place them in a sealed box which will provided.

After your appointment

  • Once complete you will not need to visit the reception desk and all future appointments will be made and confirmed by email or telephone to limit your time spent at reception.

 

Practice procedures

  • The Green Square team will have spent time critically looking at every aspect of the practice with a view to removing all non-essential items in the open to reduce the number of objects that may act as fomites (surfaces on which microorganisms may reside and can potentially be the cause of cross infection). You will find that the practice may appear quite bare when you attend.
  • All clinical and common areas including door handles and surfaces will be regularly disinfected at set times.
  • Green Square will be providing an additional buffer period between patients to allow additional time for decontamination procedures, allow for any treatment overruns and allow preparation time for the next patient so that they do not need to wait in the reception area.

 

 

9th June – Opening

To all our dear patients,

As you’re aware the government announced that as from the 8th June, dental practices are able to reopen. Initially we are only allowed to deal with emergencies with a slow progression to routine dentistry.

I’m happy to say that we have now reopened to see our patients who are having issues. There are still limitations on what procedures we’re able to provide but if you’re having problems then please contact us and we can assess the situation.

For the next few weeks we’re going to be open different hours to our normal opening times. These temporary hours will be:

Monday – Friday: 9am-5pm

Saturday: 9am-2pm

As we move forward the current regulations mean that we’re only able to use 2 of our surgeries and the social distancing will result in a slightly different experience for people visiting us in the near future. To help manage the situation we will be extending our opening hours from the 29th June:

Monday – Thursday: 8am – 8pm

Friday and Saturday: 8am – 2pm

To limit contact and improve your safety, we’re completing as many tasks as possible remotely. Therefore, we’re asking patients to complete medical histories and a Covid assessment prior to any appointment. We’re going to be using more virtual consults and arranging any payments or appointments over the telephone. When in surgery the dentist, hygienist or nurses will be dressed in more PPE so may look a little different.

More information on what to expect will be in our reopening policy which will be available on the website in the near future.

We would like to apologise to all the patients we have had to cancel over the Covid period. Since we’re still unable to see patients for routine dentistry, we will need to continue cancelling planned appointments, but we will endeavour to rearrange these as soon as possible.

Once again, many thanks for your support and bearing with us in this period, and please rest assured we will get back to looking after your dental health as fast as we possibly can.

Kind regards,

Duncan and the Green Square Dental team

 

 

28th May 2020 – Covid-19 update

Thank you for your patience during this difficult time. As I’m sure you’re aware, at the start of the Covid-19 outbreak dentists were told to stop seeing patients face to face and not to carry out routine dental procedures. There have been regional hubs set up that we can refer urgent cases to, however they are very limited on what treatment they can provide. This situation is less than ideal for patients and has also been very difficult for myself and the other clinicians at Green Square Dental as we have been unable to provide the high level of care we would like to.

It has been announced on the news today that dental practices can reopen from the 8th June. Although this is a big move forwards from our current position this is not without complications and issues. Unfortunately, the government and chief dental officer failed to see the importance of letting the dental profession know about the release of this information and the timing of any plans before informing the general public by means of a press release to the media. They have also failed to outline the extent of treatment that will be able to be provided initially and the requirements we will be expected to fulfil to achieve this.

The situation with personal protective equipment (PPE) in the UK means that it is extremely difficult to obtain certain items which are a requirement for a large number of procedures. With the short notice, it means that in the vast majority of dental practices will not be in a position to open on the 8th June or that they will only be able to provide limited procedures. At this stage it’s not possible to give you a date that Green Square Dental will be able to open however we will let you know as soon as possible, once more information is available.

When we are in a position to open, we will have to manage any risk to patients and staff, and comply with government regulations, therefore some aspects of your visit to see us will need to change. However, for the first few weeks it’s likely that we will only be able to manage and treat any patients that have had an emergency during the Covid-19 period and this may be with a limited range of treatments.

There will be further information available as to how visits will be managed however the overall time between appointments will need to be increased and therefore the number of appointments we’ll be able to provide will be reduced. Please bear with us during this difficult time and we will endeavour to provide more information as it becomes apparent.

Please continue to stay safe and hopefully we can get back to looking after your dental heath as soon as possible.

Kind Regards,

Duncan

 

27th March – Covid-19 Update (Temporary Closure)

This week all dental practices in the UK received a message from the Chief Dental Officer instructing dental surgeries to all close temporarily in order to further slow the spread of the Coronavirus.

We will now only be able to deal with the most Urgent of Emergencies by using telephone and video calling to triage them before being able to refer them to appropriate treatment centres being set up in the local area.

THIS AFFECTS ALL DENTAL PRACTICES.

We are therefore taking calls from our registered patients for advice during this period. If you are a registered patient and need advice please call the practice for further information and a mobile number that will divert to the duty dentist. We have been inundated with calls from patients of other practices and have to unfortunately restrict our service to our plan and registered patients. We are also very concerned that our plan and registered patients continue to keep themselves safe and by offering this service we will hopefully be able to ensure they do not need the services of the overloaded NHS 111. We are obviously concerned that some patients therefore have nowhere to obtain advice and assistance, but we are confident that our service is more than up to coping with the demand.

We only expect this situation to last for a short time whilst the peak of the infection risk is occurring.

As a practice, we are still really concerned for our loyal patients, and hope that any of the problems you might have to now put on hold will be able to be dealt with very swiftly after this period of closure. To do this, we will be ensuring that we honour your continued membership of the practice and your loyalty to us in this short hiatus by prioritising any treatment that may have been delayed in this difficult period.

If you have unfortunately been made redundant at this time, please contact Practice Plan on 01691 684120 in order to discuss whether they can provide any assistance to keep your plan running to ensure you continue to be able to access our service at this challenging time.

We are expecting to be able to resume a normal service very swiftly after this lockdown, as our team are constantly planning and refining how this will be implemented. I’m sure you appreciate this is not easy for them given that our situation is constantly changing almost on an hourly basis.

My team have continued to amaze and astound me with their continued support for all of our patients, and to ensure the impact of this situation is being minimised as much as possible so we can all get back to looking after you.

Please stay safe,
Duncan

 

 

24th March – COVID-19 Update: Temporary Closure

To our patients and friends of Green Square Dental and Implant Centre.

Our team have been working tirelessly to keep Green Square Dental a clean and safe environment for you, however, given the unprecedented situation in the UK regarding the rapidly spreading COVID-19 virus, we feel we must act in the best interests of our patients and staff.

With this in mind, it is with very heavy hearts that we have taken the decision to temporarily close the practice and only provide an emergency service.

This is a rapidly changing situation and at this stage, we will be closing for the foreseeable future. We will, however, be re-assessing our position regularly and of course, we will endeavor to keep you updated with the latest information on our website and via our Facebook page.

For patients that have appointments booked in the near future, we will contact you directly to rearrange your appointment. 

Looking after the health of our patients is our absolute priority. If you are a practice member we will rearrange any maintenance appointments as soon as possible.

If you have urgent pain or swelling during this period of closure, please call the practice for further details and you will be able to speak to one of our dentists.

As a team, we are doing everything we possibly can to remain fit, well and able to work so that we can continue our usual high standard of dental care for you when we return. 

Thank you for your support, stay safe and look after your loved ones.

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